Client Manager – FSG, ARS UK
Aon are currently recruiting a Client Manager to join our Financial Service Group team in Chelmsford The Client Manager will be primarily responsible for acting as the contact for a dedicated client (or a portfolio of clients) to ensure client needs and expectations are met, including providing the client with access to all Aon Limited resources and products. Lead, develop and improve the day to day client relationship and client experience. Maintain and improve client satisfaction, retention, revenue and profitability. Establish relationships with the relevant Aon Network(s)
Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 70,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
As a Client Manager some of your key responsibilities will involve;
Prepare client plans and co-ordinate the overall end-to-end service delivery to agreed standards.
Manage renewal, retention and growth of existing accounts with effective client relationships.
Co-ordinate the overall renewal process and ongoing service needs.
Individually initiate and close new business opportunities from potential clients and Aon network and, where required, support the Client Director.
Analyse clients’ coverage needs, collect and analyse relevant information to identify risk transfer solutions.
Provide advice to clients and colleagues on the scope of coverage available for different products to establish the appropriate product that meets the clients' coverage needs.
Review and quality check insurance documentation at a pre-determined stage in the process to establish whether the selected product accurately reflects clients' coverage requirements.
Ensure a full technical and quality check has been completed on all work. Liaise with colleagues on any issues arising.
Produce all (re)insurance documentation for negotiation and confirmation of coverage (does not include invoicing, closing or preparation of insurer policies but includes co-ordination of timely delivery of documentation to the client).
Establish and maintain risk placement files, ensure all risk information is accurate, complete and up-to- date and distribute information to appropriate individuals when required.
Work with other professionals on an individual account or a portfolio of accounts to ensure that relevant information is shared among appropriate individuals and required actions are taken to meet clients' needs.
Provide advice to clients and colleagues on market developments and share knowledge of market trends to enhance the overall value proposition.
Analyse, bespoke and manuscript wordings to develop Aon products with wordings, clauses and other constituent components (does not include market agreement of structured products).
Ensure the appropriate staffs are aware of all risks with warranties. Review status ensuring warranties are met.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
As a Client Manager your skills and qualifications will ideally include;
Educated to A Level standard or equivalent;
Chartered member of CII
Excellent understanding of London insurance market dynamics and core processes;
Ability to use insurance industry IT systems to efficiently deliver client service;
Experience of managing effective client relationships;
Strong business acumen;
Good analytical and problem solving skills;
Excellent interpersonal skills;
High level of numeracy;
Effective communication and presentation skills;
Good understanding of compliance and FCA regulation;
Ability to work well as part of a team;
Demonstrate integrity and professionalism.
Salary and Benefits
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, and additional holiday.