• Account Handler

    Requisition ID 2451224
    Job Family GB-Cardiff
  • Posting Description

    APC Account Handler
    We’re hiring!  
    Aon are currently recruiting a APC Account Handler to join our team in Cardiff. The APC Account Handler will be primarily responsible for growing revenues by developing new and retaining existing business; focusing upon efficient acquisition, retention and satisfaction of clients, built upon excellent service and specialist product knowledge.
    About Aon 
    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. 
    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. 
    The Affinity team helps associations, target client groups and organisations reach their objectives by creating insurance and risk management solutions for their members, associates, franchisees, affiliates or staff.  
    Affinity is divided into three business areas: 
    Affinity Practices Group (APG) 
    Small and Medium sized Enterprises (SME)  
    Professional Services Group (PSG)  
    The Affinity team, made up of just over 300 colleagues based in London, Chelmsford and Cardiff. 
    About the Role  
    Your impact as a APC Account Handler: 

    • Balancing service excellence with productivity and profitability.
    • Negotiating renewals considering available markets.
    • Ascertaining further opportunities whereby Aon may satisfy the client’s insurance needs.
    • Retaining an agreed proportion of clients.
    • Fully understanding the client requirement and ascertaining further opportunities which Aon may assist with i.e. cross selling and new business opportunities.
    • Responding promptly and efficiently to client instructions requests and enquiries at all times.
    • Being available to deal with client calls / emails.
    • Acting with honesty and integrity building trust and understanding.
    • Liaising with other offices / units when required.
    • Producing quotations for mid-term adjustments / re-brokes and place cover for the client.
    • Conforming fully to all statutory and regulatory obligations.
    • Conforming fully with operational policies, processes and procedures.
    • Adhering to client control directives to ensure accounting deadlines are met.
    • Maintaining accurate records and producing relevant documentation.
    • Developing excellent relationships with all stakeholders and clients.
    • Being aware of Market trends and maintaining high levels of technical competence.
    • Handling complaints in accordance with the agreed complaints procedure.
    • Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. 

    About you  
    Your knowledge and expertise: 


    • Cert CII, preferred or working towards. 

    Experience, Knowledge & Skills

    • Strong technical insurance knowledge.
    • Very strong interpersonal skills.
    • Strong and effective communication and presentation skills.
    • Strong commercial acumen.
    • Strong service orientation.
    • Highly organized.
    • Strong analytical and problem solving skills.
    • Ability to work as part of a team.
    • Experience of managing effective client relationships.
    • Experience of negotiation with Insurers.
    • Influencing skills.
    • Ability to use insurance industry IT systems to effectively deliver client service.
    • Good understanding of compliance and FCA regulation.

    Salary and Benefits 
    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation. 
    Our Colleague Experience 
    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.  
    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application. 


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