• Client Service Advisor

    Requisition ID 2449911
    Job Family GB-ESS-Chelmsford
  • Posting Description

    Client Service Advisor – Global (Chelmsford, UK)


    Are you ready for a new challenge?


    Aon Global is currently recruiting an experienced Client Service Advisor to join our Global team in Chelmsford. The Client Service Advisor will be primarily responsible for delivering high quality and efficient service to clients. Additionally, the role will include line management for a team of Client Service Advisors.


    About Aon


    Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 72,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.


    About the Role


    As a Client Service Advisor some of your key responsibilities will involve, both at a personal and team level:


    Efficient delivery of all client facing transactional service activities

    Pro-actively assisting in the day to day running of Client’s risk and insurance programmes

    Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients

    Preparation of renewal submission where appropriate

    Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate

    Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager

    Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager

    Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, Salesforce.com, applicable trading platforms and application of Aon insurer security policies where relevant)

    Being aware of regulatory requirements and comply with them

    Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

    Allocation of team resources

    Performance management and development of direct reports including regular reviews


    About you


    As a Client Service Advisor your skills and qualifications will ideally include:


    Experience in dealling with Corporate or Global Risk businessAbility to positively engage clients

    Ability to work efficiently within a structured process

    Relevant technical commercial insurance knowledge

    Demonstrate good communication, decision making and problem solving skills

    Ability to motivate colleagues and strong team management skills

    Ability to co-ordinate activities within a cross-functional team

    Ability to use insurance industry IT systems to efficiently deliver client service

    Ability to appropriately engage with relevant outsourced parties

    Compliance with regulatory and business procedures

    ACII or equivalent, preferred

    Polite, professional and a clear communicator

    Lotus Notes, MS Office, Internet


    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.



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