• Client Service Advisor

    Requisition ID 2449780
    Job Family GB-ESS-Chelmsford
  • Posting Description

    We’re hiring!


    Aon are currently recruiting a Client Service Advisor to join our National Global Inwards team based in Chelmsford.   The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client’s needs and the agreed Scope of Service Agreement.


    About the Role


    As a Client Service Advisor some of your key responsibilities will involve:


    • To work with Client Managers to ensure the highest level of service to each assigned Client in line with the agreed Client Promise Plan
    • Liaise with Client Managers to fully understand the Client’s business and insurance requirements,
    • Contribute to the formulation of the Service Plan, Reports, Presentations and any other client documents etc., as required including visits to Clients,
    • Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where necessary) and assist with maintenance of credit control standards.
    • Comply with regulatory and other standards as directed by line management
    • Take ownership of problems and their resolution, seeking assistance where necessary,
    • Update Aon systems (such as working documents, GRIP) per agreed parameters
    • Identify improvements in Client risk & insurance programme design
    • Identify potential improvements in programme design for Clients and make recommendations to Client Manager,
    • Implement recommended changes for Clients, if required
    • Negotiate renewal terms, Mid Term adjustments and cover extensions
    • Come fully prepared for the internal renewal strategy meetings
    • Undertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required – fully support the broking function to achieve optimum solution for the client,
    • Preparation of comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required,
    • Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them,
    • Co-ordinate global programmes and effectively communicate with the global network and Global Risks,
    • Provide ongoing communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments
    • Identify revenue development opportunities on allocated Client accounts and make recommendations to Client Managers
    • Identify opportunities for revenue growth using knowledge of products/services in the wider Aon community
    • Professionally represent Aon, demonstrating an understanding of Corporate objectives
    • To be seen by colleagues as someone who is supportive and helpful,
    • To continually improve personal knowledge through appropriate training and implement appropriately.
    • Ensure contract certainty is delivered. Act as an escalation point for colleagues in relation to contract certainty queries, mentors others as appropriate.


    About you


    As a Client Service Advisor your skills and qualifications will ideally include:


    Education/Professional Qualifications

    • ACII or equivalent, preferred but not essential

    Experience, Knowledge & Skills

    • High level of FCA Principle and Procedures,
    • Good level of technical knowledge in the major and pecuniary classes, Property / Casualty and Combined.
    • Organised, with the ability to prioritise so work is delivered accurately and on time Embrace change and react positively,
    • Takes responsibility for own development.


    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.



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