• Broker Technician - Counter Terrorism

    Requisition ID 2448984
    Job Family GB-ESS-Chelmsford
  • Posting Description

    2448984 - Broker Technician (Counter Terrorism), (Chelmsford, UK)

     

    We’re hiring!

     

    Aon are currently recruiting a Broker Techncian to join our Counter Terrorism team which is part of the Global Broking Centre based in Chelmsford.

     

    The Broker Techncican will be primarily responsible for fully supporting the end to end broking process and providing full operational support to broking/client teams by:

    • Proactively assisting in the day to day running of client’s risks and insurance programmes
    • Providing technical assistance and guidance to the broking/client team in relation to invoicing and accounting activities
    • Liaising with the offshore processing team to provide guidance and manage performance including 2-way escalation of issues

     

    About Aon

     

    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

     

    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

     

    Global Broking Centre - London

     

    The Global Broking Centre in London is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.

     

    The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.

     

    About the Role

     

    Your impact as a Broker Technician:

     

    Proactively assist in the day to day running of client’s risks and insurance programmes

    Contracts of Insurance (COIs):

    • Review and finalise MRCs
    • Draft and finalise MRCEs
    • Creation and initial sign-off of Broker Insurance Documents (BID)
    • Create tax schedules in IPT Quote for inclusion in MRC/MRCE for complex global allocation placements

     

    Complex / new business (model 2):

    • Record all new enquiries as quotes in Brokasure
    • Review/enhance/complete quote/firm order data in Brokasure to support complex invoicing
    • Provide invoicing instructions to offshore/automation team(s)
    • Quality check and issuance of invoices
    • Respond to accounting queries and coordinate complex payments

     

    Submissions & ePlacing

    • Assist in the review / creation / enhancement of market submission documentation
    • Submit firm order MRCs / MRCEs for agreement through Marketplace/PPL
    • Provide technical assistance and guidance to the broking/client team in relation to invoicing and accounting activities

     

    Non-complex renewal business (model 1):

    • Provide invoicing advice to team members to proactively reduce queries
    • Provide guidance to team members in the resolution of invoicing and accounting queries

     

    Liaison with the offshore processing team to provide guidance and manage performance

    including 2-way escalation of issues

    • Provide guidance to offshore team members to proactively reduce queries and improve processing knowledge and expertise
    • Provide guidance to offshore team members in the resolution of invoicing queries
    • Build and maintain good working relationship with offshore team
    • Monitor performance of offshore team via weekly calls and SLA reporting
    • Escalate performance issues to Business Services management
    • Identify common queries and escalate to Business Operations

     

    Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

     

    About you

     

    Your knowledge and expertise:

     

    • Excellent understanding of London insurance market dynamics and core processes
    • Excellent technical insurance knowledge
    • Ability to use insurance industry IT systems to efficiently deliver client service; Brokasure
    • Good analytical and problem solving skills
    • Excellent interpersonal skills
    • High level of numeracy
    • Effective communication and presentation skills
    • Excellent understanding and application of compliance and FCA regulation
    • Ability to work well as part of a team
    • Demonstrate integrity and professionalism

     

    Salary and Benefits

     

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.

     

    Our Colleague Experience

     

    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

     

    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application

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