• Sales Support Administator

    Requisition ID 2446374
    Job Family GB-POST-SYK-Sheffield
  • Posting Description

    Sales Support Administator


    We’re hiring!


    Aon are currently recruiting a Sales Support Administator to join our team in Sheffield. The Sales Support Administator will be primarily responsible for providing ongoing and pro-active administrative support to colleagues within the Sheffield Telesales Office. The Sales Support Administrator will be responsible for collating and following up on information as well as supporting colleagues in the day to day running of the office.


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    Health and Benefits


    ​We specialise in all aspects of employee benefits including flexible benefits, salary sacrifice, voluntary benefits and pensions to name a few. We also develop award-winning benefits technology solutions such as Bigblue and Littleblue.


    Whatever clients are trying to achieve, whether it's to increase staff retention, be an employer of choice, or build a cost effective benefits solution, our team of experienced, award-winning benefits experts can help them.


    About the Role


    Your impact as a Sales Support Administator:

    • Ensure the confirmation letters are sent out to customers
    • Answer the main telephone line to the office and direct calls as required
    • Process cancellations by updating CRM and informing the Adviser
    • Build reports by extracting information from CRM/Salesforce to Excel
    • Manage call back distribution from CRM to the Telesales Staff
    • Liaise with Advisers ensuring feedback is given on appointments
    • Support management with general administration to ensure the smooth running of the office
    • Undertake ad hoc project work/special assignments where required
    • Maintain, or where possible, enhance service standards to potential clients
    • Have an understanding of and ability to work within, industry regulation
    • Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

    About you


    Your knowledge and expertise:


    Technical Skills Required:

    • Computer literacy – Word, Excel, Outlook or similar is essential at Intermediate proficiency or above
    • Ability to write reports
    • Knowledge of market (providers and products) for all aspects of our business (desirable)
    • A general working knowledge of the law as is relates to insurance, including Data Protection
    • Awareness and understanding of FCA rules/GDPR and our stance on compliance

    Other Skills Required:

    • Ability to work under pressure and without constant supervision
    • Excellent communication and interpersonal skills
    • Ability to recognise deadlines and priorities workload accordingly
    • Attention to detail
    • Tact and diplomacy
    • Ability to work in a pressurised environment

    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.


    Our Colleague Experience


    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application



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