• Claims Advocate

    Requisition ID 2446757
    Job Family GB-London
  • Posting Description

    Claims Advocate


    We’re hiring!


    Aon are currently recruiting a  Claims Advocate to join our team in London . The  Claims Advocate will be primarily responsible for providing claims and premium support for the UK facultative team, and for the Aon wholesale network placing facultative business into the London Market. The claims team work closely with sales colleagues in London, and with colleagues throughout the Aon network providing advice and claims settlement solutions for our clients.


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    Reinsurance Solutions

    Reinsurance Solutions, a division of Aon plc, is the world’s leading reinsurance intermediary and full-service capital advisor. We empower our clients to better understand, manage and transfer risk through innovative solutions and personalised access to all forms of global reinsurance capital across treaty, facultative and capital markets. As a trusted advocate, we deliver local reach to the world’s markets, an unparalleled investment in innovative analytics, including catastrophe management, actuarial and rating agency advisory. Through our professionals’ expertise and experience, we advise clients in making optimal capital choices that will empower results and improve operational effectiveness for their business. With more than 80 offices in 50 countries, our worldwide client base has access to the broadest portfolio of integrated capital solutions and services.


    About the Role


    Your impact as a  Claims Advocate:

    • Facilitate the resolution of any outstanding coverage issues, and where necessary escalate to Senior Advocates / Team Leader
    • Negotiate the collection, payment and settlement of claims with clients and underwriters
    • Where appropriate, supervise the accounting process to ensure prompt settlement to our clients
    • Work with other teams as necessary, to ensure that relevant information is shared as required and the appropriate actions are taken to meet clients' needs.
    • Technical support for pre-renewal meetings, placing and renewal negotiations.
    • Where appropriate escalate to the relevant individuals within the claims team and business units information and updates where the claim is deemed contentious, or there is a potential E&O in order to obtain advice and guidance to achieve a satisfactory conclusion for the client and for Aon
    • Collect data on large and complex claims
    • Development and maintenance of relationships with contacts in the market, the network and clients
    • Liaise effectively with the Aon network, Claims and Broking teams to ensure client needs are met
    • Work with other Aon personnel around the world to ensure strong service delivery to our clients
    • Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

    About you


    Your knowledge and expertise:

    • Enthusiastic team player with strong relationship building skills
    • Proven interpersonal skills, capable of dealing with domestic and international clients, business stakeholders and external bodies
    • Self disciplined and organised
    • Confident in taking responsibility
    • Strong technical analytical skills an advantage

    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.


    Our Colleague Experience


    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application



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