• Claims Specialist - Personal Accident & Travel Team

    Requisition ID 2447038
    Job Family GB-SRY-Redhill
  • Posting Description

    2447038 - Claims Specialist (Personal Accident & Travel Team), (Redhill, UK)


    We’re hiring!


    Aon are currently recruiting a Claims Specialist to join our team in Redhill. The Claims Specialist will be primarily responsible for supporting the Claims Director, Claims Manager and Senior Claims Technicians in all aspects of claims handling within established claims procedures and guidelines


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    Aon Underwriting Managers


    AUM undertakes underwriting and claims handling services on behalf of insurers and delivers expertise in specific product ranges or trade sectors. AUM focuses on commercial insurance products across Accident and Health, Property and Casualty, Financial Lines and Marine sectors.   AUM fulfils many of the roles of an insurance company - underwrites (evaluates the risks and exposures of potential clients against the insurance covers), prices (determines the premium that is charged to insure that risk), issues policies, mid-term adjustments and renewals and on some facilities, manages the claims handling and settlement.


    AUM has an in-depth understanding of the diverse range of solutions that we offer and our insurance products are specially designed and unique to Aon.


    About the Role


    Your impact as a Claims Specialist:

    • Analyse and evaluate new and existing claims in line with required SLA’s,
    • Respond promptly to enquiries from clients, brokers and service providers by telephone, in writing and in person,
    • Accurately assess and maintain appropriate reserves on claims,
    • Comply with claims systems and procedures,
    • Follow claims settlement procedures in accordance with established guidelines and authorise settlements within claims handling authority,
    • Update and maintain accurate information and data throughout the life cycle of the claim,
    • To represent AUM Claims in meetings with underwriters, insurers and clients as may be required,
    • Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

    About you


    Your knowledge and expertise:

    • Competent in Microsoft Office and primarily Excel and Word
    • Personal Accident and/or Travel experience desirable but NOT essential
    • ACII or Part Qualified/A level education or equivalent,
    • Experienced and knowledgeable claims technician with Personal Accident and Travel or equivalent claims experience,
    • Excellent communications and organisational skills,
    • Sound negotiator,
    • Strong interpersonal, communication and presentation skills, reliable and enthusiastic.

    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.


    Our Colleague Experience


    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application



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