• Claims Service Advisor - Fixed Term Contract

    Requisition ID 2445627
    Job Family GB-Glasgow
  • Posting Description

    Claims Service Advisor / Specialist


    We’re hiring!


    Aon are currently recruiting a Claims Service Advisor to join our National Corporate Claims ateam based in Glasgow. Please note, this opportunity is on a fixed term basis, until December 2018.


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver a that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    About Aon National

    Aon National provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories; they will be looking for a local relationship with their broker, with face to face visits. When working with a client, the National team tends to deal directly at executive level, including CEOs and CFOs.


    National clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, National provides clients with a claims service and advice on risk management.


    The National team works with businesses from across most industries, with specialisms in real estate, public sector, food and drink and retail and wholesale.

    About the Role


    As a Claims Service Advisor some of your key responsibilities will involve:


    Key responsibilities:


    As a Claims Service Adviser your key responsibilities will include:


    • Managing a portfolio of UK delegated authority property claims with opportunities to gain experience in other commercial claims areas.
    • Dealing with cases in line with FCA guidelines; relevant pre-action protocols and managing cases within Claims Portal.
    • Establishing relevant coverages, self-insurance periods and gaps in cover, and ensuring that claims are placed appropriately with correct insurers.
    • Provide expert advice, technical analysis or litigation support to clients to facilitate the settlement of claims.
    • Liaising with all stakeholders.
    • Establish and maintain electronic claim files, process claims information and co-ordinate internal claims-related activities.
    • Maintain and review appropriate claims reserves.
    • Establishing and maintaining key client contacts


    About you


    As a Claims Service Advisor your skills and qualifications will ideally include:


    Skills and qualifications:


    • Previous experience dealing with general Liability losses, product and property damage knowledge would be advantageous.
    • Liability claims experience gained within a major Company / Insurer / Syndicate background / Broker – desirable
    • Excellent communication and presentation skills.
    • Ability to work in a demanding environment, displaying flexibility and adaptability yet able to work in a structured manner.
    • Strong negotiation skills.
    • Relevant technical insurance knowledge.
    • Knowledge of the necessity of compliance with FCA regulatory and business procedures
    • Ability to adhere to process, yet work flexibly within a demanding team environment
    • Experience with Microsoft Excel


    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


    Our Colleague Experience


    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.

    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application





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