• Automation Support Technician - 6 Month Fixed Term Contract

    Requisition ID 2446943
    Job Family GB-ESS-Chelmsford
  • Posting Description

    2446943 - Automation Support Technician, (Chelmsford, UK) - 6 Month Fixed Term Contract


    We’re hiring!


    Aon are currently recruiting a Automation Support Technician to join the Global Broking Centre in Chelmsford.


    In 2017 Aon teamed up with an external provider to look at Robotics Process Automation (RPA) solutions to some of the Global Broking Centre activities. The project has identified several areas in which RPA can provide improved performance. The role will be working within the project team to help stabilise and improve the automation performance.



    The role of the Automation Support Technician to drive continued development of the Automation Project.


    The day to day role will involve supporting the improved quality of processing through the robotic software, by handling the exceptions and other non-automatable functions to ensure a smooth end to end process. 


    The successful candidate will also be required to provide innovation and steer the Automation Project to a successful final state.    


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    Global Broking Centre


    The Global Broking Centre in Chelmsford is an integral part of Aon’s global broking strategy. The GBC provides colleagues from across the Aon network with access to specialist brokers and client managers, dedicated client solutions and thought leadership, and significant global insurance capacity.


    The GBC works with network colleagues to deliver market-leading solutions to Aon clients, creating a competitive advantage in our placement strategies worldwide.


    About the Role


    Your impact as an Automation Support Technician:


    Supporting and driving automation performance through exception management

    Own model 1 risks that cannot be automated without technical input

    Acting as the central location for dealing with XIS/EBOT queries emanating from automated


    Acting as escalation point for technical issues arising from the robotics software

    Resolving queries and issues

    Supporting the business in completing all processing correctly and efficiently through

    guidance and support and training of the automation activities

    Assisting in identifying opportunities for service improvement, develop and implement solutions


    Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.


    About you


    Your knowledge and expertise:


    Minimum A-Level or equivalent

    Typically CII qualified

    An understanding of London insurance market dynamics and core processes is preferred

    Ability to use insurance industry IT systems to efficiently deliver client service

    Good analytical and problem solving skills

    Excellent interpersonal skills

    High level of numeracy

    Effective communication and presentation skills

    Excellent  understanding and application of compliance and FCA regulation

    Ability to work well as part of a team

    Demonstrate integrity and professionalism


    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.


    Our Colleague Experience


    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Join our Talent Community to stay informed about Aon opportunities.