• Consultant Support

    Requisition ID 2446552
    Job Family GB-HAM-Farnborough
  • Posting Description

    Consultant Support - Healthcare


    We’re hiring!


    Aon are currently recruiting a Consultant Support to join our team either as a homebased worker or based in Farnborough. The Consultant Support will be primarily responsible for:

    • Providing a variety of day to day administrative support to a team of Consultants within Aon’s international medical insurance consultancy division and to manage the individual portfolio
    • Working closely with the Consultants; the role of Support Consultant is to ensure that all the administrative tasks are managed efficiently and the team’s paperwork is completed within the set deadlines; administration tasks also include database management for one of our largest clients

    The role of Consultant Support is primarily home office based, but will be working closely with Aon internally, insurers and clients and there may be some travel to meetings when necessary.


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    About the Role


    As a Consultant Support some of your key responsibilities will involve:

    • Effectively managing the areas within the remit
    • Managing the database of one of our largest clients, ensuring that the information is accurate and co-ordinating activity between the insurers and the clients
    • Pulling together and co-ordinating the team’s financials, collating the necessary documentation, resolving any queries and co-ordinating internally with the Finance team
    • Collating data from insurers to input into the monthly claims report, checking data, inputting into reports and sending to clients
    • Co-ordinating activity with the other Consultant Supports in the team ensuring that the procedures and policies are aligned where necessary
    • Inputting client data into Greater Insights and Salesforce
    • Being aware of, adhering to and supporting company policy and strategy
    • Developing and maintaining a good working relationship with both clients and insurers at all levels
    • Acting as the first point of contact for day to day enquiries if the consultants are not in the office
    • Responding independently to queries from both clients and insurers in a pro-active manner
    • Co-ordinateing administration of the schemes including invoicing, membership data, communication materials and other associated queries
    • Ensuring that any correspondence produced by Aon or issued via ourselves is accurate before sending on to clients
    • Ensuring that all Aon’s client records are kept up to date and in line with FCA compliance requirements, including but not limited to client history sheets, client data records and training and competency records
    • Maintaining an understanding of the regulatory environments in the UK by way of updates from the Aon UK Compliance teams
    • Having an understanding of, and ability to work within, Industry regulation
    • Working on specific administrative projects as required
    • Being responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.


    About you


    As a Consultant Support your skills and qualifications will ideally include:

    • A working knowledge of insurance, preferably within the health market, would be an advantage
    • Good working knowledge of Microsoft Office
    • Excellent telephone manner
    • High standards of literacy and numeracy
    • Well developed communication skills
    • Ability to work independently and proactively using own initiative
    • Good organisational skills and ability to prioritise workloads
    • High level of accuracy and attention to detail
    • Ability to retain and recall information
    • Self motivation
    • Good atitude for problem solving
    • Ability to work within a team environment


    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application




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