2446100 - Client Specialist / Handler (Aviation Team)
Aon are currently recruiting a Client Specialist to join our Aviation Team which is part of the Global Broking Centre team in London.
The role is for a contributor with sound technical knowledge and ability who will work collaboratively with the client team and network office in order to deliver excellent service on a day to day basis.
Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 66,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
As a Client Specialist some of your key responsibilities will involve:
Core functional activity:
File maintenance - ECM
Send initial engagement to client/network
Present terms to client / network
Review / Create / Enhance Submission
Send Cover confirmation to client/network
Review draft / final MRC
Scan / index final agreed slip
Complete quote/firm order information in Brokasure including finalise MRC
Provide invoicing instructions
Secondary functional activity:
Client relationship management (direct clients and/or network)
Occasional (optional) functional activity:
Establish and manage pipeline
Produce and/or deliver tenders
Issue invoice to client
Respond to A/c queries
Create BID documentation if required
Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
As a Client Specialist your skills and qualifications will ideally include:
Specialty Aviation knowledge, desirable
Experience of managing client accounts
Excellent client service skills
Excellent understanding of London insurance market dynamics and core processes
Excellent technical insurance knowledge
Ability to use insurance industry IT systems to efficiently deliver client service
Good analytical and problem solving skills
Excellent interpersonal skills
High level of numeracy
Effective communication and presentation skills
Excellent understanding and application of compliance and FCA regulation
Ability to work well as part of a team
Demonstrate integrity and professionalism
Salary and Benefits
This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.
We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application