• Claims Specialist - Financial Lines

    Requisition ID 2444730
    Job Family GB-ESS-Chelmsford
  • Posting Description

    2444730 - Claims Specialist (Financial Lines), (Chelmsford, UK)

    We’re hiring!

    Aon are currently recruiting a Claims Specialist to join our Financial Lines Claims team which is part of the Global Broking Centre based in Chelmsford, Essex.  


    The Claims Specialist will be primarily responsible for the notification, agreement, collection and successful settlement of a portfolio of claims within a specialised book of business, including: first notification of loss; client updates; negotiation with markets; subsequent movements; liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts.

    This is a relatively junior role, but with real opportunity for progression.


    About Aon

    Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 66,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.

    Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

    About the Role

    As a Claims Specialist some of your key responsibilities will involve:


    Key Activities 

    • Notify claims, subsequent advices and settlements to carriers.  Liaise with the Senior Claims Advocate in case of queries.
    • With the support of the Senior Claims Advocate:
      • Provide advice and guidance on coverage for clients to facilitate the settlement and payment of claims;
      • Manage the claims process with clients, underwriters and/or their appointed experts;
      • Engage, monitor and manage third party providers appointed by clients, underwriters or Aon;
    • Provide technical support for pre-renewal meetings, placing and renewal negotiations;
    • Work with other teams as necessary, to ensure that relevant information is shared as required and the appropriate actions are taken to meet clients’ needs;
    • Issue timely, accurate and clear instructions to the offshore team to ensure smooth processing of claims;
    • Conduct data analysis for the provision of claims histories, trends and patterns;
    • Collect data on large and complex claims

     Secondary Activities

    • In case of a sensitive claim, add the claim into the database and escalate to the next level of escalation
    • Assist complex advocacy in defining and implementing claims handling procedures and manual
    • Identify and report to Senior Advocate Leader any contract drafting problems and errors
    • Conduct file reviews in line with business procedures
    • Report any potential issues in accordance with GBC procedures

    About you

    As a Claims Specialist some of your skills and experience will include:

    A-level or equivalent

    Experience of end to end claims handling within the London Market

    Experience of Financial Lines, PI Claims handling

    Experience of using CLASS & ECF claims processing systems

    Brokasure experience beneficial

    Some knowledge/experience of claims coverage issues and wordings

    Strong communication skills

    Knowledge of Microsoft Office suite


    Salary and Benefits

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application


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