• Client Service Advisor

    Requisition ID 2443665
    Job Family GB-ESS-Chelmsford
  • Posting Description

    Account Handler / Client Service Advisor – Real Estate (Chelmsford, UK)

     

     

    We’re hiring!

     

    Aon are currently recruiting a Client Service Advisor/ Account Handler to join our Real Estate team in Chelmsford.  The Client Service Advisor will be primarily responsible for ensuring the provision of high quality, innovative client service in accordance with agreed Client Scope of Service Agreements (SoSA) and Service Plans relating to core insurance products.

     

    About Aon

     

    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.  Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

     

    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

     

    About the Role

     

    As a Client Service Advisor some of your key responsibilities will involve;

     

    • Working with Client Managers to ensure the highest level of service and technical advice to each assigned Client in line with the agreed SoSA and Service Plan
    • Complying with regulatory and other standards as directed by line management including the creation of accurate and timely policy document, premium invoicing and debiting
    • Identifying improvements in Client risk and insurance programme design and making recommendations to the Client Management team on actions necessary to achieve this
    • In accordance with the National Broking Strategy, negotiating renewal terms, midterm adjustments and cover extensions
    • Identifying revenue development opportunities on allocated Client accounts and making recommendations to Client Managers
    • Professionally representing Aon, demonstrating an understanding of corporate objectives.
    • A team player who strives for continued personal development
    • Effective working relationships with other Aon specialist areas of business

     

    Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

     

    About you

     

    As a Client Service Advisor your skills and qualifications will ideally include;

     

    • Experience working in the insurance industry dealing with cross class commercial business ideally with experience in Real Estate market.
    • Understanding the insurance market dynamics.
    • Strong technical knowledge in all major and pecuniary classes
    • Good influencing, listening and communication skills Adaptable, focussed and self-disciplined – driven to achieve results
    • Ability to positively engage clients
    • Ability to work efficiently within a structured process
    • Relevant technical commercial insurance knowledge
    • Demonstrate good communication, decision making and problem solving skills
    • Ability to co-ordinate activities within a cross-functional team
    • Ability to use insurance industry IT systems to efficiently deliver client service
    • Ability to appropriately engage with relevant outsourced parties
    • Compliance with regulatory and business procedures

     

    Salary and Benefits

     

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.

     

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