Pensions Operations Change Analyst (Birmingham / Sheffield, UK)
We currently have an exciting opportunity for a Pensions Operations Change Analyst to join Aon Hewitt in either our Birmingham or Sheffield office. The Operations Change team deliver change projects for existing clients. Working in partnership with other Outsourcing departments, Aon Retirement Practice and external parties (including third party providers of administration services), the colleague is responsible for the delivery of project change work, following defined procedures and processes.
Your impact as a Pensions Operations Change Analyst your key responsibilities will include:
Accurately processing and checking data and queries by following procedures correctly and meeting agreed deadlines.
Supporting less experienced colleagues by checking files and reports in line with SOPs and agreed deadlines
Planning, prioritising and delivering assigned project activities for each client (inc client project reporting)
including reporting and additional information required for client meetings.
Reviewing project tracker and making sure all daily, monthly and annual processes are completed
Investigation of background to cases by reference to archived files and system data
Participating actively in client catch-up calls and meetings as appropriate
Highlighting risks and errors to relevant parties as soon as possible, following risk management processes.
Highlight areas of improvement in the team to increase effectiveness.
Communicating with relevant parties using the appropriate means and language inc attending internal meetings/calls where required.
Building strong relationships with client teams, client representatives and third-party providers
Achieving team and individual targets (KPIs, SLAs, quality targets.
Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)
Reviewing and updating procedures and documentation
Maintaining required technical knowledge and behavioural standards, especially all regulatory and statutory requirements.
Performing additional tasks as requested by your manager
You bring knowledge and expertise
Team player, who is able to work to tight deadlines
Strong communication skills, both verbal and written
Strong attention to detail and commitment to provide ongoing quality
Both high-level and detailed analysis/reconciliation of data from Aon Hewitt systems, largely using MS Excel
Understanding of technical pensions and scheme benefits
Methodical approach to work and working in a project environment
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Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organisation. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.