Voice Network Engineer (Home based, UK)
Aon are currently recruiting a Voice Network Engineer (Homebased, UK) to join our team. The Voice Network Engineer will be primarily responsible for delivering and supporting business-critical Voice services to Aon employees, Call Centres, and Customers across EMEA. The Voice Engineer will provide Incident, Problem, Change and Release Management and also contribute to the planning, operational processes and implementation of customer Service Requests and Projects as well as Vendor related patches and upgrades.
Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
As a Voice Network Engineer (Homebased, UK) some of your key responsibilities will involve:
Administration, support, maintenance, and monitoring of a centralised core Avaya platform and local site based infrastructure
Deliver contracted services and solutions, provide consultative advice and support to internal Aon business units and other internal IT support teams
Management of Third-party vendors to deliver contracted support services, troubleshoot and resolve voice service and Carrier related incidents and Service requests
Technical leadership for all Voice Service related business and platform maintenance Projects as well as performing occasional after-hours standby and on-call responsibilities for major Project implementations
Coordinate and oversee the installation, moves, and modifications of Voice hardware and related equipment including Servers, Gateways, and ISDN/SIP Circuits
Management and fulfilment of Incidents, Problems and Service Requests in accordance with the Service Level Agreement
Follow IT Change control best practices for predictable results, attend Change Advisory Board (CAB) meetings and represent Vendor changes where applicable
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
As a Voice Network Engineer (home based, UK) your skills and qualifications will ideally include:
Experience managing DDI numbering and Dial Plans for a global organisation
Experience troubleshooting Voice applications, QOS, packet inspection, and utilisation of various tools for LAN and WAN networks
Operational knowledge, planning, implementing and supporting Cisco Unified Communication and Collaboration Suite (Call Manager, Unity Connection, Presence, Video calling and Expressway)
Ability to gather business requirements and create technical recommendations and solutions based on those requirements including associated diagrams and documentation
Knowledge and experience supporting Session Border Controllers within a centralised SIP trunking environment
Experience of working within a multi-vendor environment, within the context of a global environment
Knowledge of industry standards and government regulations relevant to voice communications / networking
Microsoft productivity suite advanced level (PowerPoint, Word, Excel, Visio, Project, and OneNote)
Collaboration Toolset competent level (Instant Messaging (Lync), Email (Outlook)
Essential administration and engineering experience to an expert or advanced level: