• Claims Specialist - Legacy, Run off & Generalist

    Requisition ID 2441465
    Job Family GB-ESS-Chelmsford
  • Posting Description

    2441465 - Claims Specialist - Legacy, Run off & Generalist (Chelmsford, UK)

    We’re hiring!

    Aon are currently recruiting for an experienced Claims Specialists to deal with Legacy, Run off & Generalist Claims Management.

    This role sits within our Global Broking Centre team based in Chelmsford, Essex.  However, additional travel to the London office will be required for these roles in order to facilitate the transition of activity.

    Claims Specialists are primarily responsible for processing and supervising the notification, agreement, collection and settlement; including first notification of loss, issuance of processing instructions to the outsourcer (if applicable).

    About Aon 

    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

    About the Role

    As a Claims Specialist for ‘Legacy/Run Off accounts’ some of your key responsibilities will involve:

    • Dealing primarily with Property and Casualty classes of business
    • Claims assessment of incoming post
    • Preparing templates
    • Paper file preparation
    • Query resolution
    • Offshore support for back loading of old policies (slips etc.)
    • Credit control for collections and payments (due to the latent nature of the claims)
    • Client / market / attorney / adjuster liaison (client relationship)
    • Archive searches functions: Historical file searches, file recreation. Iron Mountain file ordering/returns
    • File preparation for London market
    • Other tasks: Any other tasks that Aon reasonably requires
    • + Generalist Claims Management (as per below)

    Generalist Claims Management:

    • Claim advice: Complete claim notification form with all the information required in applicable claim systems - notify the claim, subsequent advice and settlement to carriers. Liaise with line management in case of queries
    • Claims handling: "Liaison with placement teams, specialists, network offices, clients, underwriters and appointed experts (loss adjusters, lawyers etc.) to ensure prompt settlement and payment of the claim - escalate to line management as required
    • Payment: Ensure prompt process of payment liaising with the account team/carriers and clients
    • Third party administration: Engage, monitor and manage third party providers appointed by clients, underwriters or Aon (e.g. loss adjusters, lawyers, surveyors, engineers etc.)
    • Claims support for renewal meeting: Claims statistics support for pre-renewal meetings, placing and renewal negotiations
    • Claims Insights: Work with other teams as necessary, to ensure that relevant information is shared as required and the appropriate actions are taken to meet clients’ needs
    • Claim processing and outsourcer relationship: Issuance of timely, accurate and clear instructions to the outsourcer to enable claims to be processed
    • Internal Communication: Ensure effective communication is in place with business units, with clients, the network, markets and other related internal groups (such as AGRC)
    • E&O Management: report any potential issues in accordance with GBC procedures
    • Other tasks: Any other tasks that Aon reasonably requires

    Secondary activities

    Claim data analysis and reporting: Conduct data analysis to establish the claims history for a particular client or business portfolio, and to identify trends and patterns in claims for a client or business segment.

    Risk Management

    Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

    About you

    As a Claims Specialist your skills and qualifications will ideally include:  

    • A-level or equivalent
    • Cert CII desirable
    • Experience of claims processing within the London Market
    • Experience of using CLASS & ECF claims processing systems
    • Knowledge of Insurers no longer in business
    • Knowledge of Schemes of arrangement
    • Knowledge of Run off management companies highly desirable
    • Brokasure experience desirable
    • Strong communication skills
    • Knowledge of Microsoft Office suite

    Salary and Benefits

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application


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