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Senior Pensions Operations Change Analyst – 12 Month FTC

Senior Pensions Operations Change Analyst – 12 Month FTC

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Posting Description

Senior Pensions Operations Change Analyst – 12 Month FTC (Birmingham)


We’re hiring!


We currently have an exciting opportunity for a Senior Pensions Operations Change Analyst to join Aon Hewitt in our Birmingham office on a 12 Month FTC. The Operations Change team deliver change projects for existing clients. Working in partnership with other Outsourcing departments, Aon Retirement Practice and external parties (including third party providers of administration services), the colleague is responsible for the delivery of project change work, following defined procedures and processes. 



About the Role 


Being a SME for processes, clients, systems and tools and being proficient in processing and checking

Monitoring current projects. Managing the workload in line with SLAs through the ability to organize, prioritize and make effective workload allocation decisions.

Producing and analysing reports as required for internal and external clients and requirements

Investigation of background to cases by reference to archived files and system data

Identifying issues with processes handled in teams and driving a process to find and implement solutions.

Implementing changes to tools and documentation needed to support effective service delivery.

Increasing the level of project based knowledge and driving continuous improvement in all areas of processing.

Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.

Sharing best practice with colleagues through process and tool training.

Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Team Manager

Coordinating and participating in projects that will impact the work of teams and domains.

Building strong relationships with client teams, client representatives and third-party providers

Achieving team and individual targets (KPIs, SLAs, quality targets.

Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)

Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.

Performing additional  tasks as requested by your manager


About you


Team player, who is able to work to tight deadlines

Strong communication  skills, both verbal and written

Strong attention to detail and commitment to provide ongoing quality

Both high-level and detailed analysis/reconciliation of data from Aon Hewitt systems, largely using MS Excel

Understanding of technical pensions and scheme benefits
Methodical approach to work and working in a project environment


Our Colleague Experience


Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.  To learn more about our colleague experience, visit Aon Colleague Experience.


We offer you


A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


About Aon


Aon Hewitt is the global leader in human resource solutions, with over 35,000 professionals in 90 countries serving more than 20,000 clients worldwide across 100+ solutions.  For more information on Aon Hewitt, please visit



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