• Desktop Support Manager

    Requisition ID 2438239
    Job Family GB-London
  • Posting Description

    Colleague Technology Services Team Leader


    We’re hiring!


    Aon are currently recruiting a Colleague Technology Services Team Leader to join our team in London. The Colleague Technology Services Team Leader will be primarily responsible for supervising the team, and supporting the Aon businesses, in the provisioning of IT technical support to Aon departments, within the desk-side environment.  


    About Aon


    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


    About the Role


    Your impact as a Colleague Technology Services Team Leader:


    Team management:

    • Performance managing:
      • Developing: goal setting, objectives, training.
      • Nurturing,
      • Coaching,
      • Dealing with performance issues, PIPs.
    • Removing obstacles.
    • Making decisions.
    • Ensuring team compliance with all processes and procedures.
    • Ensuring engineers have the tooling and access rights they need.

    Service management:

    • Supplier management (managing fully managed services not just procuring from suppliers):
      • Ensuring supplier services: received and delivered are fit for purpose, meet the business’ requirements, are value for money.
      • Conducting service reviews
      • Implementing service improvement plans
      • Involvement with changes and new requests (not ownership)
    • Being responsible/accountable for the service the team provides:
      • Managing resource/scheduling: maintaining the schedule for multiple sites, PTO requests, Return To Work interviews
      • Managing workload (balancing between protecting/ring-fencing BAU –vs- project delivery)
      • Dealing with escalations
      • Involved with strategy decisions
      • Stakeholder management
      • Being an ambassador for the team in forums
      • Data analysis and reporting
      • Forecasting – workload (BAU –vs- BoW), financials
    • Project Delivery: managing project delivery, ownership and tracking on BoW.
    • Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

    About you


    Your knowledge and expertise:

    • ITIL v3 Foundation (and experience of applying it in a corporate environment).
    • Supplier Management.
    • Customer service skills.
    • Experience of IT desktop management in the enterprise.
    • Excellent written and verbal communication skills.

    Salary and Benefits


    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.


    Our Colleague Experience


    Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


    We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application. 


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