Account Handler (Client Service Advisor) - Professional Services (Chelmsford, UK)
Aon APEX is currently recruiting a Client Service Advisor to join our Apex Professional Services team in Chelmsford. The CSA will be primarily responsible for delivering high quality and efficient service to our Financial Risk clients.
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
About the Role
As a CSA some of your key responsibilities will involve:
Efficient delivery of all client facing transactional service activities
Pro-actively assisting in the day to day running of Client’s risk and insurance programmes
Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients
Preparation of renewal submission where appropriate
Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate
In conjunction with the Client Manager you will meet clients and produce meeting minutes where appropriate
Manage claims as required and produce claims analysis reports for clients
Produce Benchmarking data as and when required
Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager
Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager
Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, Salesforce.com, GRIP, Ri3k/applicable trading platforms and application of Aon insurer security policies where relevant)
Being aware of regulatory requirements and comply with them
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
As a Client Service Advisor your skills and qualifications will ideally include:
An Account Handling background
Ability to positively engage clients
Strong experience of the insurance industry
Strong experience of financial and professional Risk
Strong experience of insurance account handling
Ability to work efficiently within a structured process
Relevant technical insurance knowledge
Demonstrate good communication, decision making and problem solving skills
Ability to co-ordinate activities within a cross-functional team
Ability to use insurance industry IT systems to efficiently deliver client service
Ability to appropriately engage with relevant outsourced parties
Compliance with regulatory and business procedures
Our Colleague Experience
Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.