Client Manager – Professional Indemnity Insurance (London, UK)
Aon APEX is currently recruiting a Client Manager (Professional Indemnity) to join our Financial Services team in based London. The Client Manager will be primarily responsible for delivering high quality and efficient service to direct clients covering all FS Risk, as well as leading projects and initiatives within our team.
Headquartered in London, Aon Plc is the leading provider of risk management services, insurance and reinsurance brokerage and a global leader in human capital and management consulting. Our key advantage is our broad view of the insurance industry. With an employee base of 59,000 people working in 500 offices in more than 120 countries, we can anticipate how changes in one sector affect another.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria
About the Role
As a Client Manager some of your key responsibilities will involve:
Efficient delivery of all client facing transactional service activities.
Pro-actively assisting in the day to day running of Client’s risk and insurance programmes.
Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients.
Overseeing the preparation of renewal submissions where appropriate.
Compliant issuance of renewal report, policy documentation and all other client documentation.
In conjunction with the Client Director, or assisted by a Client Service Advisor, you will meet clients, in some cases leading meetings.
Manage claims as required and produce claims analysis reports for clients.
Working on and sometimes leading new business pitches.
Produce benchmarking data as and when required.
Delivering the co-ordination of global service, where appropriate, as directed by the Client Director.
Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Director.
Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, Salesforce.com, GRIP, Ri3k/applicable trading platforms and application of Aon insurer security policies where relevant).
Being aware of regulatory requirements and comply with them.
Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
As a Client Manager your skills and qualifications will ideally include:
You will have Professional Indemnity insurance experience.
Proven track record in a client facing role.
Ability to work efficiently within a structured process.
Ability to lead accounts and take responsibility for service delivery.
Relevant technical insurance knowledge.
Demonstrate good communication, decision making and problem solving skills.
Ability to co-ordinate activities within a cross-functional team.
Ability to use insurance industry IT systems to efficiently deliver client service.
Ability to appropriately engage with relevant outsourced parties.
Compliance with regulatory and business procedures.
Our Colleague Experience
Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.