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Trainer, Business Operations - Affinity (Chelmsford, UK)

Trainer, Business Operations - Affinity (Chelmsford, UK)

Requisition ID 
2438118
Job Locations 
GB-ESS-Chelmsford
Job Family 
Underwriting Operations

Responsibilities

Trainer, Business Operations - Affinity (Chelmsford, UK)

 

We’re hiring!

 

We are currently recruiting for a Trainer for our Affinity business in Chelmsford.  

 

About Aon

 

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

 

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.
 

About the Role

 

To produce and deliver  end to end training to UK Affinity colleagues, specifically client facing colleagues, to allow them to deliver the required customer journey and customer proposition; one that delivers great service and technical knowledge whilst meeting our internal and regulatory requirements

 

Support the co-ordination and execution of Aon UK Affinity’s Business Operations policy and ensuring that operational initiatives and best practice are uniformly followed across the business.

 

To support and drive a continuous improvement culture across the business

 

Work with the Head of Business Operations and local leadership teams to ensure that all business change activities are embedded in a timely, efficient way resulting in BAU working practices

 

As a Trainer some of your key responsibilities will involve:

 

Provide support to the operational servicing across Aon.

Design, produce and deliver below aspects of training to the business; technical training, processes and system training, regulatory training, Aon specific training and soft skills training.

Actively support the business in the identification of training needs.

Support the assessment of technical competencies of colleagues.

Support the establishment of and then monitoring of a robust, practical training & competency framework to underpin operational excellence.

Support and where appropriate provide training to off shore teams supporting the business.

Support the Head of Business Operations in ensuring operational aspects of client requirements are fully met and treating customers fairly is embedded into day to day working practices.

Work with Branch Directors to ensure assist in ensuring robust training and competence processes are in place.

Support the Head of Business Operations in ensuring that Aon UK Affinity’s training strategy is translated into local actions and implemented on time and within budget.

Actively participate in regular business operations meetings to ensure issues are highlighted and recommendations for improvements are communicated.

Support business projects as directed by the Head of Business Operations.

You will be responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

 

About you

 

As a Trainer your skills and qualifications will ideally include:

 

Experience in designing, producing and delivering front office training and supporting BAU activities in the SME and/or consumer environments.

Working knowledge of FCA regulation relating to insurance broking, with a track record of successful application of that knowledge in the consumer and SME environments.

Ability to navigate a diverse business environment and influence key stakeholders.

 

Our Colleague Experience

 

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.  To learn more about our colleague experience, visit Aon Colleague Experience.

 

We offer you

 

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

 

Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

 

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