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Client Manager (Cardiff, UK)

Client Manager (Cardiff, UK)

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Account Management


Client Manager

We’re hiring!

Aon are currently recruiting a number of Client Managers to join our team in Cardiff. The Client Managers will be primarily responsible for growing revenues by developing new and retaining existing business; focusing upon efficient acquisition, retention and satisfaction of clients, built upon excellent service and specialist product knowledge

About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.  Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon Affinity specialises in developing, marketing and administering customised insurance programs and specialty market solutions for affinity organisations and their members or affiliates. Today more than 200 associations, non-profit and professional organisations benefit from our client advocacy and expertise in brokerage, marketing, administration and claims management services.


About the Role

As a Client Manager some of your key responsibilities will involve;

  • Balancing service excellence with productivity and profitability
  • Negotiating renewals considering available markets
  • Ascertaining further opportunities whereby Aon may satisfy the client’s insurance needs
  • Growing the client worth under management
  • Retaining an agreed proportion of clients
  • Fully understanding the client requirement and ascertaining further opportunities which Aon may assist with i.e. cross selling and new business opportunities
  • Responding promptly and efficiently to client instructions requests and enquiries at all times
  • Being available to deal with client calls / emails
  • Acting with honesty and integrity building trust and understanding;
  • Liaising with other offices / units when required
  • Producing quotations for mid-term adjustments / rebrokes and place cover for the client
  • Conforming fully to all statutory and regulatory obligations
  • Conforming fully with operational policies, processes and procedures
  • Adhering to client control directives to ensure accounting deadlines are met
  • Maintaining accurate records and producing relevant documentation
  • Developing excellent relationships with all stakeholders and clients
  • Being aware of Market trends and maintaining high levels of technical competence
  • Handling complaints in accordance with the agreed complaints procedure


About you

As a Client Manager your skills and qualifications will ideally include;

  • Very strong interpersonal skills
  • Strong and effective communication and presentation skills
  • Strong commercial acumen
  • Strong service orientation
  • Highly organized
  • Strong analytical and problem solving skills
  • Ability to work as part of a team
  • Experience of managing effective client relationships
  • Experience of negotiation with Insurers
  • Influencing skills
  • Strong technical insurance knowledge
  • Ability to use insurance industry IT systems to effectively deliver client service
  • Good understanding of compliance and FCA regulation

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


 Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.



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