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Process Governance Co-ordinator - 12 Month FTC

Process Governance Co-ordinator - 12 Month FTC

Requisition ID 
Job Locations 
Job Family 
Customer Service Delivery

Posting Description

Process Governance Co-ordinator 12 Month FTC (Sheffield, UK)


We’re hiring!


Aon Hewitt are currently recruiting for a Process Governance Co-ordinator to join our team in Sheffield.


About the Team


The Team is responsible for driving our strategy and our offering to clients through their technical knowledge and subject matter expertise (SME) by;


Owning technical knowledge in the business: keeping up to date with relevant legislation, best practice and changes in the market, ensuring knowledge is managed and shared.

Contributing to business planning and strategy, driving priorities from the SME/technical perspective.


About the Role


The Specialist is responsible for providing technical expertise or subject matter expertise (SME) to support Operations teams and the overall Business Area by:


Being the key contact for Operations teams with regards to SME/technical knowledge including legislation, industry best practice, processes, systems and the market.

Being a key contributor within the Legislation Governance Group, defining and implementing SME/technical/legislative changes in Operations.

Driving SME/technical/legislative change & ensuring changes are adopted and cascaded to the relevant colleagues and teams.

Working closely with Client Managers and Aon client teams to ensure alignment with technical/legislative change.

Providing SME/technical expertise to ensure all client generated Escalations, Complaints and Corrective Actions are proactively managed to closure within agreed deadlines.

Using SME/technical knowledge to support the management of Clients: contributing to new client pitches, costing, transitions and ongoing operations.

Facilitating and supporting the delivery of standard change requests including technical and system related changes.

Owning the Operations relationship with software suppliers, ensuring management of any technical issues and future development.

Linking with other 3rd parties providers and other Aon teams (ie HMRC & Business Systems).

Creating and driving best practice across the business.

Identifying knowledge gaps and driving the development of technical knowledge and subject matter expertise across the business.

Identifying and mitigating complex risks across the business.

Working across all areas of the business to ensure a joined up and consistent approach.


Working with others


The Specialist will interact with both internal and external Clients building strong relationships to manage expectations regarding service delivery.

The Specialist will by a key contributor to the Legislation Governance Group to drive technical change in Operations.

The Specialist will work with Operations Leads and Directors to support service delivery across the Business Area.

The Specialist will work with Operations teams and Team Managers sharing technical expertise and ensuring adherence to best practice.

The Specialist will actively seek to develop own and Operations teams’ performance, skills and knowledge to maximise potential and contribution to the business.

The Specialist will participate in external audits leading interactions with auditors.


About you


Advanced level of knowledge of the relevant technical area, including legislation, market and best practice.

Advanced level of knowledge of relevant systems and tools and how they operate in relation to the industry.

Strong relationship management skills to manage stakeholders and challenging situations.

A strong communicator, confident to express your own views and communicate complex messages in an understandable way.

An ability to negotiate and positively influence the behaviours and decisions of others.

Strong project and time-management skills, able to manage several large projects at the same time.

Active listening to build a meaningful understanding of others’ perspectives: both clients and colleagues.

You are likely to have a degree and a relevant Professional Qualification (eg PMI,), with up to date CPD or equivalent.

Proven experience of interpreting and translating changes in legislation and requirements into standards and best practice.

Previous experience in an Operations environment including experience of managing relationships.

Proven experience of delivering large, complex projects across multiple locations and countries.


Our Colleague Experience


Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.  To learn more about our colleague experience, visit Aon Colleague Experience.


We offer you


A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


About Aon


Aon Hewitt is the global leader in human resource solutions, with over 35,000 professionals in 90 countries serving more than 20,000 clients worldwide across 100+ solutions.  For more information on Aon Hewitt, please visit


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