• Client Service Advisor

    Requisition ID 2431470
    Job Family GB-ESS-Chelmsford
  • Posting Description

    Client Service Advisor/ Manager – Aon Global (Chelmsford, UK)

     

     

    Aon Global is currently recruiting an experienced Client Service Manager to join our Global team in Chelmsford. The Client Service Advisor/ Manager will be primarily responsible for delivering high quality and efficient service to clients. Additionally, the role will include line management for a team of Client Service Advisors.

     

     About Aon

     

    Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.  Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

     

    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

     

     

    About the Role

     

    As a Client Service Manager some of your key responsibilities will involve, both at a personal and team level:

     

    Efficient delivery of all client facing transactional service activities

    Pro-actively assisting in the day to day running of Client’s risk and insurance programmes

    Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients

    Preparation of renewal submission where appropriate

    Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate

    Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager

    Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager

    Adherence to business processes, systems and procedures (including usage of e.g. applicable client service model, Salesforce.com, applicable trading platforms and application of Aon insurer security policies where relevant)

    Being aware of regulatory requirements and comply with them

    Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

    Allocation of team resources

    Performance management and development of direct reports including regular reviews

     

    About you

     

    As a Client Service Manager your skills and qualifications will ideally include:

     

    Ability to positively engage clients

    Ability to work efficiently within a structured process

    Relevant technical commercial insurance knowledge

    Demonstrate good communication, decision making and problem solving skills

    Ability to motivate colleagues and strong team management skills

    Ability to co-ordinate activities within a cross-functional team

    Ability to use insurance industry IT systems to efficiently deliver client service

    Ability to appropriately engage with relevant outsourced parties

    Compliance with regulatory and business procedures

    ACII or equivalent, preferred

    Polite, professional and a clear communicator

    Lotus Notes, MS Office, Internet

     

    Salary and Benefits

     

    This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.

     

    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

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