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Multinational Client Service Advisor (Chelmsford, UK)

Multinational Client Service Advisor (Chelmsford, UK)

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Underwriting Operations


Multinational Client Service Advisor


We’re hiring!


Aon are currently recruiting a Multinational Client Service Advisor to join our team in Chelmsford.


Aon Global is an ARS UK business based in London, which specialises in servicing clients across multiple industry sectors and geographies, all with global risk and insurance needs.


The Aon Global Client Network (AGCN) is the backbone of ARS’s international network, connecting clients and colleagues with expertise, counsel and resources available in over 120 countries in which ARS is represented.  Aon’s network is the largest majority owned network, unsurpassed in geographic breadth and depth of talent.


The AGCN team within Aon Global is dedicated to providing counsel and support to clients with cross-border risk management needs, including effective programme design and execution, compliance, programme optimization, and the development of multinational and local risk finance solutions to meet clients’ risk management objectives.


This is guided by our service philosophy, the Aon Client Promise, which is focused upon understanding our clients’ business goals and requirements.


The AGCN Client Service Advisor is a core role within the multinational service team.  It is central to the coordination and delivery of multinational service to our clients.  A key deliverable is managing the delivery of day to day service in respect of international issues, including Aon network performance.


The role requires a collaborative approach as the Client Service Advisor must be able to effectively work as part of a multinational team in order to deliver service excellence to our clients.  This means working closely with AGCN colleagues in London and overseas as well as the London Global Client Management teams, Global Broking, Broking Support, AGRC and Offshore.


The Client Service Advisor will need to show they can work as part of a wider client service team, communicate effectively, and possess good interpersonal and organisational skills as well as the ability to undertake a wide range of duties.


About Aon

Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


About the Role

As a Multinational Client Service Advisor some of your key responsibilities will involve:


Multinational Service Delivery

  • Assist with the delivery of a high quality, innovative multinational client service in accordance with the agreed Scope of Service Agreement
  • Support the AGCN team in the delivery of service excellence in day-to-day activity on international issues and the multinational elements of the renewal process
  • Liaise effectively with the Aon network, AGCN Client Managers, the Client Management teams and the Broking teams to ensure client needs are met, and that any concerns raised about multinational service via the Client Promise Plan or elsewhere are addressed/remedied
  • Understand Aon’s products and offerings both in the UK and overseas
  • Take responsibility for your role against your personal objectives

Compliance with regulatory requirements and business procedures

  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company
  • Ensure that full contract certainty is achieved in respect of overseas risks
  • Ensure that all operational compliance and regulatory requirements are accurate and maintained (Activity Tracking, E-Filing, GAMS)


  • Ensure that other members of the AGCN and Client Management teams are kept appraised of progress
  • Manage the flow of work to the Aon network and ensure that they meet agreed deadlines or flag to the AGCN Client Manager if deadlines are not likely to be achieved.

Problem Solving

  • Devise solutions for clients to meet their demands and needs
  • Challenge work processes where you can envisage a better way of working.


  • Work with other Aon personnel around the world to ensure strong service delivery to our clients.
  • Build a personal network that will help you to achieve your next personal objective


  • Attend all appropriate technical and soft skills training
  • Work towards CII certification
  • Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

About you

As a Multinational Client Service Advisor your skills and qualifications will ideally include:

  • A commitment to improve your skill set as you are our future client managers, people leaders and technical experts
  • Committed to self-development and broadening of own technical knowledge
  • Good interpersonal and networking skills
  • Good communication skills
  • Able to work under own initiative and unsupervised
  • Confident & Presentable
  • Experience of large multinational risks
  • Completed or progress towards professional qualification (e.g. ACII)
  • Ability to effectively delegate to tech ops and offshore
  • Ability to prioritise workloads and possess good time management skills
  • Ability to work as part of a wider client management team
  • Ability to understand and effectively communicate a client’s demands and needs
  • Ability to understand our clients drivers and be able to see from their perspective

Salary and Benefits

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare, childcare vouchers and additional holiday.


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