• Senior Pensions Administrator

    Requisition ID 2417012
    Job Family GB-POST-WML-Birmingham
  • Posting Description

    Senior Pensions Administrator (Birmingham, UK)
    We’re hiring! Aon Hewitt is currently recruiting a Senior Pensions Administrator to join our team in Birmingham. The Pensions Administration team administer a defined set of pensions processes (member events and scheme events) for clients. The Senior Pensions Administrator participates in change projects that will affect the work of the team. You will drive process improvement in the team and deals with Errors and Omissions cases, investigating them fully to find the root cause and providing corrective actions. You will also be responsible for supporting less experienced colleagues, as well as the team manager.
    About us
    Aon Hewitt empowers organisations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organisational and personal performance and growth, navigate risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness.  Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide.  For more information on Aon Hewitt, please visit www.aonhewitt.com
    About the role
    The Senior Pensions Administrator provides high quality administration support for internal and external clients, being the technical expert in the team and sharing their expertise by:
    • Being a SME for processes, clients, systems and tools and being proficient in processing and checking.
    • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions.
    • Producing and analysing reports as required for internal and external clients and requirements.
    • Identifying issues with processes handled in teams and driving a process to find and implement solutions.
    • Implementing changes to tools and documentation needed to support effective service delivery.
    • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
    • Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.
    • Sharing best practice with colleagues through process and tool training.
    • Taking part in both internal and external audits.
    • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
    • Coordinating and participating in projects that will impact the work of teams and domains.
    • Building strong relationships with client teams, client representatives and third-party providers.
    • Achieving team and individual targets (KPIs, SLAs, quality targets.
    • Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues).
    • Maintaining required technical knowledge and behavioural standards and expertise, especially all regulatory and statutory requirements.
    • Performing additional tasks as requested by your manager.
    • Colleague will work closely with all members of the team.  You will assist the Team Manager and support with operating efficiencies within the team.
    • Providing support to the team members in communicating issues to other teams and ensuring timely resolution.
    • Liaising and working closely with clients and third party providers as required.
    • Responsible for working in accordance with the Aon UK Limited Risk Management
    Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
    About you
    • Team player, who is able to work to tight deadlines
    • Strong communication skills, both verbal and written.
    • Strong attention to detail and commitment to provide ongoing quality.
    • Strong attention to detail and commitment to provide ongoing quality.
    • Competent in Word and Excel
    Salary and benefits
    This role offers a competitive salary, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.
    Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.




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